Terms and Conditions

Last updated 24/01/2024

All purchases on our website are bound by these terms and conditions.

These are our terms and conditions for the use of our website, explayer.co.uk, and the purchase of products through the website. By using this website, you agree to comply with and be bound by the following terms and conditions. If you have any queries about these terms, please contact us using the Contact Us link.

1. General Terms

The terms and conditions herein, together with any notices or conditions on other areas of this website, will all govern customer use of this website. Explayer may at any time make changes to or remove part of this website without any liability to customers for such changes. Explayer reserves the right to change these terms and conditions in the future without specifically notifying customers. Continued use of the website or placing of orders after such changes shall be deemed to be an acknowledgment and acceptance thereof.

A contract will only come into existence between you (the customer) and us once your order has been processed and dispatched.

By placing an order, you warrant that:

• You are not a minor or otherwise legally incapable of entering into a binding contract.

• The personal details which you give us on registration are fully complete and accurate.

• You are not using a false name or the name of any other person or entity you are not authorised to use.

2. Placement of an Order

By placing an order, you accept these terms and conditions. It is important that you read them before proceeding with your order.

3. Cancelling an Order

• No refunds will be issued on tickets for any event, including match tickets, unless agreed upon in writing by us.

• Tickets may be resold with written permission from us.

Cancellation and Refund Policy:

In the event of a cancellation, including cancellation of tickets even if the actual event is going ahead, please be aware of the following terms:

Ticket Refund: We will initiate a refund for the face value of the ticket(s) as per our refund policy. Please refer to our refund policy for further details.

Non-Responsibility for Additional Expenses:

• Travel and Accommodation: We are not responsible for any expenses incurred for travel, accommodation, or related costs in connection with a cancelled event.

• Third-Party Services: We are not liable for any losses incurred due to third-party service cancellations (e.g., transportation or accommodation).

Notification of Cancellation: We will make reasonable efforts to notify you promptly in case of a cancellation. However, we are not responsible for any losses or inconvenience resulting from failure to receive such notifications.

Force Majeure: Events beyond our control (e.g., acts of nature, government restrictions) may lead to cancellations. We are not responsible for any resulting expenses.

Postponement of Events:

• If an event is postponed, a new date will be arranged.

• If you cannot make the new date, a credit will be available on your account for another event or a signed item.

• Refunds for postponed events will be processed once the rearranged date has been completed, and original tickets have not been used.

• You can request a refund earlier by returning your tickets via post to our postal address.

4. Acceptance of an Order

When an order is placed, an order confirmation will be sent to the email address provided during checkout, containing information about the order content and prices.

5. Delivery

Customers may choose from the available delivery options:

• Pickup at store

ExPlayer.co.uk assumes no responsibility for damages during transport or delays beyond its control.

6. Returns Policy

• Returns are accepted within 14 days for unused physical products.

• Products must be returned in their original packaging.

• No products may be returned without prior written consent from ExPlayer and may be subject to a return charge.

Returns Fee

• We will cover return fees for damaged items.

• Shipping costs for non-damaged returned items will be covered by the customer.

7. Liability

• We strive for accuracy in website information but make no express or implied warranties regarding its accuracy.

• We are not liable for issues arising from website use, including security threats such as viruses.

• Consumer rights under the Sale of Goods and Supply of Services Act, 1980, and the Consumer Protection Act, 2007, are upheld.

8. Severance

If any term in these terms and conditions is found to be unlawful, void, or unenforceable, it shall be severed, and the remainder shall remain enforceable.

9. Contact Information

• Postal Address: C/O ExPlayer, Tower Street, Brunswick Business Park, Liverpool, Merseyside, England, L3 4BJ

• Email: shop@explayer.co.uk

Cookie Policy

This policy was last updated on 14/12/2021.

We use cookies and similar technologies to enhance user experience and for advertising purposes. By using this website, you consent to our use of cookies as described below.

What are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us:

• Recognise your device and preferences.

• Improve website performance.

• Provide personalised content and advertisements.

You can disable cookies through your browser settings.

Cookies Used on this Website

Cookie Name	Duration	Type
_ga	2 years	3rd party
_gid	24 hours	3rd party
ga	2 years	3rd party
gac_gb	90 days	3rd party

This policy may be updated periodically. The latest version will always be available on our website.

Privacy Policy

ExPlayer.co.uk respects your privacy. We ensure that your personal data is protected when using our website or placing orders.

Personal Data We Collect

When you place an order, we collect:

• Name, billing/shipping address, payment details, email, phone number.

• Device information (IP address, browser type, etc.).

We use this information to process orders, prevent fraud, and improve our services.

Sharing Your Personal Information

• We use SumUp for payment processing and Google Analytics for insights.

• We may share data with service providers under contract with us.

• Data may be transferred internationally under GDPR-compliant safeguards.

Your Rights

Under GDPR, you have the right to:

• Access, amend, or delete your personal data.

• Object to profiling and automated processing.

• Withdraw consent for data processing.

To exercise your rights, please contact our Data Protection Officer via our Contact Us form.

Data Retention

Order information is retained for as long as legally required. After this period, data will be deleted.

Changes to the Privacy Policy

We may update this policy periodically. Any changes will be reflected on our website.

For more information, visit our Legal Disclaimer page at https://explayer.store/pages/legal-disclaimer.